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RETURNS PROCESS

 

Where’s my order?

Once you’ve received your dispatch email from us, you can track your order live. Just grab your order number and put it in the ‘Track your order’ on menu.

How do I return my order?

Easy! First, repack the item with all the tags still attached. Then, stick the returns label found on your delivery note over your address on the bag.

Finally, post it off! Make sure you get proof of postage and keep it safe!

What’s your returns policy?

If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 28 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

Please view our Terms & Conditions

REFUNDS

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. You will receive an email confirming your account has been credited once your refund is processed.

REQUEST THE ORDER CANCELLATION:

Visit”Contact us page, and select “Cancel Order””.