Returns & Refunds Policy

Effective Date: November 10, 2024

At Imperiane, we prioritize customer satisfaction. If you are not completely happy with your purchase, you can rely on this Refunds and Returns Policy to guide you through the process of refunds and exchanges.

1. Eligibility for Returns

You may return items if they meet these conditions:

• The product remains unused, in its original condition, and includes its original packaging.
• You initiate the return process within 30 days of the delivery date.

By ensuring these conditions are met, we can quickly process your return.

2. Non-Returnable Items

While we accept most items, the following are exceptions:

• Gift cards.
• Perishable goods, such as food or flowers.
• Customized or personalized items, unless they arrive damaged or defective.
• Items labeled as “Final Sale.”

Please review your order carefully before completing your purchase to avoid issues.

3. Refund Process

To process your refund, we review the returned item as soon as it reaches us.

• Approved Refunds: We process the refund to your original payment method within 7–10 business days.
• Partial Refunds: When an item shows signs of use or damage, we may offer a partial refund instead.

By handling returns promptly, we aim to resolve issues efficiently.

4. How to Initiate a Return

Follow these steps to start a return:

1. Contact our customer service team at [email protected] with your order number and reason for the return.
2. Use the instructions we provide to send the item back to us.
3. Note that you cover the return shipping cost unless we made an error, such as sending the wrong or defective item.

5. Exchanges

If you need to exchange an item, let us know through the return process outlined above. As soon as we receive the returned item, we will ship the replacement to you. This process ensures you receive the correct product quickly.

6. Damaged or Defective Items

When you receive a damaged or defective product, please act quickly:

• Reach out to us at [email protected] and include photos of the issue.
• We will provide a replacement or a full refund and cover the return shipping costs.

Handling these cases promptly ensures your satisfaction.

7. Late or Missing Refunds

If your refund seems delayed, you can take these steps:

1. Check your bank or credit card statement.
2. Contact your payment provider to confirm the processing time.
3. If you still experience issues, email us at [email protected] for further assistance.

This approach helps resolve refund delays efficiently.

8. Cancellations

If you need to cancel an order, act before it ships. Contact us at [email protected] as soon as possible. After shipping, cancellations are not possible; however, you can initiate a return once you receive the product.

Before returning an item, please contact us first, and we will guide you through the return process. Our team is always ready to provide you with the best solutions!

Important: Do not send your purchase back to us unless we have authorized you to do so.

9. Contact Information

For questions about our Refunds and Returns Policy, contact us at:
Email: [email protected] or contact page