At Imperiane, we aim to provide you with the best shopping experience by offering reliable and timely shipping services. Please read our Shipping & Delivery policy carefully to ensure you’re informed about how we process and ship your orders.
We take pride in offering international shipping services to over 200 countries. However, please note that there are some locations to which we cannot ship. If you happen to be in one of those areas, we will reach out to you directly.
We offer several shipping options to meet your needs, depending on your location and the size of your order. Shipping costs will be calculated and displayed during the checkout process based on your shipping address.
Shipping methods available:
Free Shipping:
We offer free standard shipping on orders over $50 for some country. Simply add items worth $50 or more to your cart, and the free shipping option will be available at checkout.
Delivery : $7.99 – Free delivery over $50
We aim to process orders as quickly as possible. Orders are typically processed and shipped within 1–3 business days of receiving your payment. However, during peak seasons or promotions, processing times may be slightly longer. We will notify you promptly if any delays are expected.
The estimated delivery times for your order depend on the shipping method and your location. Delivery time frames are estimates, and while we work with trusted carriers, we are not responsible for delays caused by shipping partners, such as weather conditions or carrier-related issues.
For more accurate delivery times, please refer to the shipping options at checkout.
Shipping times vary depending on your location. Below are our estimated delivery times:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-10 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-25 Business days |
| Central & South America | 5-25 Business days |
| Others | 15-40 Business days |
Max delivery time – 45 business days.
*This doesn’t include our 1-3 day processing time.
We currently ship to locations around countries. Unfortunately, we do not offer shipping to all countries. If you are located outside our shipping regions, please contact us to inquire about potential shipping options.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package directly by visiting our Track Your Order page. If you do not receive a tracking number, please reach out to our customer support team for assistance.
If your order arrives damaged or is missing items, please contact us within 7 days of receiving your shipment. We will work with you to resolve the issue and arrange for a replacement or refund if applicable.
Please double-check your shipping information during checkout. We are not responsible for delays or errors caused by incorrect shipping addresses provided by the customer. If you notice an error in your shipping address after placing your order, please contact us immediately so we can assist you in correcting it before shipment.
For international shipments, customs fees, import duties, or taxes may apply depending on your location. These charges are your responsibility, and we encourage you to check with your local customs office for information on potential fees before placing your order.
If you have any questions or need assistance regarding our shipping and delivery policy, please contact us at:
Email: [email protected] or contact page
We are happy to assist you and ensure a smooth shipping experience.
